Frequently Asked Questions

Frequently asked questions

01

What is the break down timing of each activity consist of the ” Deluxe Package” ?

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Answer

Estimation up to 1hr 30 mins

30 – 40 minutes of Mr Egg’s Magic and Puppet Show

30 minutes of Balloon Twisting ( each kid will have one balloon )

10 minutes of Game ( Prizes included, each kid will have a prize )

10 minutes of cake cutting ceremony

Note: timing of the programme schedule may change depending on the amount of children audience present.

If Mr Egg is not available, another magician will be provided and there may be no puppet routine included in the 30

min magic show.

What if i have only 20 kids instead of 30 kids for the party, will the duration change for the “Deluxe Package” ?

02

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Answer

Yes and No.

Mr Egg’s magic and puppet show, game and cake cutting ceremony will remain unchange.

The only change of duration will only be the balloon twisting.

Each kid will be getting one balloon and estimated timing on each balloon takes arounf 1 min. 20 kids gets around 20

mins.

03

How do i book your services?

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Answer

You can reach us by sms, whatsapp, call or email!

Mobile: +6597900399

Email: sales@mreggmagic.com

We would like to learn more about your party and hope to share our experience of holding a birthday party to you.

Making sure that on the day itself, the party will go on smoothly.

Do i need to give you any deposit?

04

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Answer

There is a 70% deposit of the total amount or Full payment needed for engaging our services. You can pay us the balance in cash/cheque or digital transfer after the show/rentals/services.

If you are issuing a cheque, Please write the cheque to

” HO SU HAN “

05

Will there be a refund of deposit if i need to pull out from the booking?

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Answer

There will be no refund of deposit

What other things do i need to know when i engage your services?

06

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Answer

I do need a working power socket for pluging in my speaker. ( if you dont have that, you need to inform me earlier ) A good amount of space will be needed for my show to set up and for the kids to sit on the floor infront of me. I value good customer behaviour as i will do the same.

A small transporation charges to certain location will be inform to you before hand. ( depends on where you live, i live at the west area)

In the event a particular personnel or service is unable to attend a particular assigment for whatever reason, we will endeavour to provide you with a suitable substitute or change of personnel/performance without prior notice. If we are unable to do so, a refund of deposit or no charge policy will be honored.

However, we expect such an incident to never occur and will always be endeavour to provide a reliable high quality entertainment and services.

07

Bouncy Castle rules and regulations

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Answer

Rules and regulations for the bouncy castles

ONLY FOR INDOOR

1. Always supervise children playing on the bouncy castle. Prevent rough play, overcrowding and dangerous use of the equipment. Somersaults cause many spinal and other serious injuries.

2. Only for children between the ages of 3 – 8. Adults are not allowed on the bouncy castle and only to supervise the smaller children from the outside. Many adults and rough older children have caused severe spinal injury and death when colliding with small children.

3. Never operate or allow children to continue to use the bouncy castle or inflatable in bad weather conditions such as rain, lightning, wind and thunder.

4. Keep children away from electrical wires and the blower or fan for inflating the bouncy castle.

5. No food/drink or face painted are allowed on the bouncy castle. There is a huge risk of choking and staining the bouncy,

6. Shoes, sandals, high heels or any footwear are to be removed before stepping on the bouncy castle

7. Don’t allow more users on the bouncy castle than what is recommended. Bouncy #1 can only accommodate between 4 to 6 children or users at a time. Bouncy #2 and #3 accommodates between 6 to 10 children at a time.

8. Mr Egg will not be held reliable for any injury or accident caused to the children on the bouncy castle. Parents are expected to keep an eye on them.

9. If in any case the bouncy castle is damaged or punctured due to abuse or neglect, you will be charged between $200 to $1000 dollars.

What do you need to know about 3 in 1 or 2 in 1 packages

08

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Answer

When you pick any activies on Face Painting, Balloon Twisting and Giltter Tattoo. We will be able to do at least 10-15 kids within an hour provided there are these many children present at the timing u booked us.

Our Artists may delay the timing to start ( out of goodwill ) the program if the children are not present yet but the decision are up to the artist and not the company or client to decide.

If you like to extend the duration for any of these activies please call +6597900399

09

Can i cancel my booking if its raining?

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Answer

In Case where weather Pre- Empts outdoor performances or activites, an alternate indoor location should be provided and all fees must be paid in full.